Privacy Policy
Last updated: July 14, 2026
SayStay is a hotel guest messaging service operated by Spring Point CPA, doing business as Spring Point Hospitality Tech ("we," "us," "our"). This policy explains what information we collect when you communicate with a property through SayStay, how we use it, and the choices you have. If you have questions, contact us at support@saystay.ai.
Who we are.
SayStay provides a messaging assistant that lets guests of participating boutique hotels and properties check availability, ask questions, and complete bookings by text message, WhatsApp, and email. When you message a property through SayStay, you are communicating with that property through our platform.
Information we collect.
We collect the information you provide when you message a property, which may include your phone number, name, the content of your messages, your booking dates and preferences, and payment-related details you choose to share to complete a booking. We also collect basic technical information needed to deliver messages, such as delivery and read status.
How we use your information.
We use your information solely to provide and operate the booking and guest-messaging service: to respond to your messages, process and confirm your bookings, send you booking-related updates, and provide customer support on behalf of the property you contacted. We do not use your information for unrelated purposes.
Text messaging and consent.
If you text a property through SayStay, you consent to receive automated and manual SMS messages related to your booking and stay. Message frequency varies based on your booking activity. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance. Opting out will stop booking-related text messages to your number.
We do not sell your information.
We do not sell, rent, or share your phone number or the contents of your messages with third parties for their own marketing purposes. Mobile information, including your phone number, is never shared with third parties or affiliates for marketing or promotional purposes.
Service providers.
We share information only with the service providers that make the platform function, and only so they can perform services for us. These include our messaging carrier (Twilio), our email and productivity provider (Google Workspace), and the providers that power the assistant's responses (such as OpenAI). These providers process information on our behalf under their own terms and are not permitted to use it for their own marketing.
Data retention.
We retain your information for as long as needed to provide the service, support your bookings, and meet legal, accounting, and record-keeping obligations, after which we delete or anonymize it.
Your choices.
You can opt out of text messages at any time by replying STOP. You can request access to, correction of, or deletion of your personal information by contacting us at support@saystay.ai. We will respond to verified requests as required by applicable law.
Children.
SayStay is not directed to children and is intended for guests making travel bookings. We do not knowingly collect information from children.
Changes to this policy.
We may update this policy from time to time. When we do, we will revise the "last updated" date above.
Contact.
Spring Point CPA (dba Spring Point Hospitality Tech), operator of SayStay — support@saystay.ai.