Handle conversational inquiries, answer property questions, present booking options, and guide guests toward a direct reservation.
SayStay features
Everything your front desk needs to communicate clearly.
Bring guest communication, property knowledge, booking assistance, owner oversight, and reservation activity together in one practical platform.
Direct booking and reservations
Turn booking intent into a recorded reservation.
SayStay can recognize booking intent, collect dates and guest count, check configured availability, recommend a room, collect reservation details, and provide confirmation steps. Payment links can be provided where supported.
- Collect dates and guest count
- Check configured availability
- Present suitable rooms
- Explain rates and booking terms
- Account for configured seasonal pricing
- Create or record reservation activity
- Deliver configured payment links
- Provide booking confirmation information
Direct booking workflow
Reservation in progress
- 1
Inquiry understood
Aug 14–17 · 2 adults
- 2
Availability checked
Garden King available
- 3
Room recommended
$165 per night
- 4
Details collected
Guest information pending
- Source
- Direct
- Payment
- Pending
Capture every inquiry
Meet guests on the channels they already use.
Serve each conversation appropriately while keeping property information and service standards consistent.
SMS
Respond through familiar text messaging, helping guests get timely answers without downloading another application.
Manage longer or more detailed guest inquiries while preserving the full conversation history.
Everything owners need
Complete Owner Control
Powerful software should never hide what is happening at your property. SayStay gives you complete visibility into guest conversations, reservations, pricing, availability, and operations—all from one intuitive dashboard.
Owner capability 01
Owner Dashboard
Monitor guest conversations in real time, review reservations as they happen, and step into any conversation whenever you choose. You're always in control of the guest experience.
Owner capability 02
Reservation Management
Every reservation is organized by status—Pending, Confirmed, or Cancelled—making it easy to monitor activity, review guest details, and manage bookings across every communication channel.
Owner capability 03
Unified Availability Calendar
View all reservations in a writable room-by-room calendar that combines bookings across your communication channels. Block dates instantly and maintain complete control over availability.
Owner capability 04
Complete Activity Logs
Download a complete spreadsheet of every reservation including guest information, booking details, payment status, reservation IDs, and internal notes. Nothing is hidden from the hotel owner.
- Reservation ID
- Guest Name
- Guest Email
- Guest Phone
- Channel
- Room
- Guests
- Dates
- Nights
- Total
- Deposit
- Deposit Status
- Booking Status
- Payment Link
- Internal Notes
Owner capability 05
Property Management
Update rooms, pricing, policies, amenities, documents, and property information whenever your business changes. Updates are immediately reflected throughout the platform.
Owner capability 06
Preview Before You Launch
Ask unlimited questions in a safe testing environment before your guests ever interact with the bot. Verify answers, refine information, and launch with confidence.
Preview mode
Harbor House
What time is check-in?
Which room is best for two adults?
Can you explain the cancellation policy?
Test answers privately, update your property information, and try again before going live.
Local hospitality
Beyond your property
Guests don’t just ask about rooms. They ask about everything. SayStay can answer using local information supplied by your property during onboarding.
Recommendations come from your property’s knowledge—not a generic internet search.
Grocery storesRestaurantsBeachesAttractionsShoppingTransportationAirportsFerry terminalsPharmaciesBanksParkingHikingWater sportsFamily activitiesLocal eventsEmergency informationLocal recommendations
Distinctly yours
Every property has its own personality.
Large language models know general information. SayStay knows your hotel through the information you choose to provide. That keeps each property’s answers, character, and guest experience distinct.
- Amenities
- Policies
- Room descriptions
- Dining information
- Attractions
- Local recommendations
- Transportation
- Frequently asked questions
- Property history
- Accessibility information
Answer consistently
Accurate answers built around your property.
Joy answers from the property information you approve, helping every guest receive a timely and consistent response. Owners and managers can review answers, correct source information, and refine what Joy uses as the property changes.
- Room and apartment descriptions
- Occupancy limits
- Amenities and facilities
- Check-in and check-out information
- Cancellation policies and property rules
- Dining and location information
- Nearby attractions and recommendations
- Frequently asked questions
- The property’s preferred tone and personality
Guide direct bookings
Move naturally from inquiry to reservation.
SayStay helps gather the details needed to present suitable booking options and next steps. The property retains the direct relationship with the guest throughout the process.
- Collect dates and guest count
- Check configured availability
- Present suitable rooms
- Explain rates and booking terms
- Account for configured seasonal pricing
- Create or record reservation activity
- Deliver configured payment links
- Provide booking confirmation information
Stay in control
Automation without giving up control.
Joy handles routine communication, but the property remains in control. Owners can review activity, step into conversations, and update the information that guides future responses.
- Review guest conversations
- Intervene when a guest needs personal attention
- Update property information, rates, and policies
- Block unavailable dates
- Review reservation activity
- Manage room or apartment availability
- Use configured notifications to stay informed
Manage operations
See what is happening across the guest journey.
SayStay brings guest communication and direct-booking activity together without positioning itself as a traditional, all-purpose property-management system.
01
Conversations
Follow guest questions and the responses provided across active channels.
02
Reservations
Review reservation activity and the booking journey connected to each guest.
03
Availability
Keep room or apartment availability and blocked dates visible in one place.
04
Guest records
Maintain useful customer context and conversation history for direct relationships.
05
Activity history
See booking logs, owner actions, and important changes over time.
06
Property information
Manage the approved information Joy uses when responding to guests.
Purpose-built
Built for independent hospitality.
Independent properties deserve technology that reflects how they actually operate—without the complexity, cost, or loss of personality associated with many enterprise systems.
GuesthousesVillasInnsBoutique hotelsApartment-style propertiesSmall independent hotel groups
Give every inquiry a better path to booking.
Set up your property, test Joy’s answers, and activate only when you are ready.