How SayStay works
SayStay gives independent properties a clear, controlled process for configuring their information, testing responses, serving guests, and reviewing booking activity.
A five-stage process
Each stage keeps the property’s approved information and owner oversight at the center of the guest experience.
Owners or managers enter and review the source information Joy will use. The property controls and approves this information.
Testing helps the property validate Joy’s answers before activating live guest communication. It improves readiness without promising every possible future answer.
Channel setup may require the appropriate account, number, or sender configuration for the property. Each channel keeps its own guest experience while using approved property information.
Connect the appropriate business account and channel details for conversational guest inquiries.
Configure the property’s messaging number and sender details for guest text conversations.
Configure the sender information used to receive and respond to longer guest inquiries.
SayStay understands the request, checks dates, recommends an available room, collects booking details, records reservation activity, and provides confirmation or supported payment-link steps. Human judgment remains under owner control.
Direct booking workflow
Inquiry understood
Aug 14–17 · 2 adults
Availability checked
Garden King available
Room recommended
$165 per night
Details collected
Guest information pending
Owners can monitor conversations, reservations, and escalations from the dashboard, then update rates, policies, availability, or property knowledge whenever needed.
Consistent property knowledge
During onboarding, your hotel provides the information Joy should use. That information becomes Joy’s knowledge base and supports consistent, natural responses across WhatsApp, SMS, and email.
Practical answers
Clear guidance on information, intervention, reservations, and testing before activation.
Joy responds using the property information and rules configured and approved by the owner or manager. That source information provides the foundation for answers about rooms, amenities, rates, policies, and the guest experience.
Owners can update rates, policies, availability, amenities, and other property information. Future responses then use the revised approved information.
Yes. Owners can review conversations and intervene when a guest needs personal attention or a decision from the property. Routine assistance supports the team rather than replacing owner judgment.
A conversation can be escalated or reviewed instead of treating uncertain information as fact. The property can then provide guidance and update its source information when appropriate.
SayStay can guide the inquiry, check configured availability, record reservation activity, and provide payment or confirmation steps according to the property’s setup.
The owner approves property information, configures rates and policies, reviews the dashboard, intervenes when needed, makes updates, and can refer to activity records across the guest journey.
Test the situations guests are most likely to raise, then include less common questions and escalation scenarios to check clarity and owner handoff.
The ownership model
SayStay supports routine guest communication while preserving the authority, judgment, and direct relationships that belong to the property.
Start by configuring your property and reviewing Joy’s answers before activating live guest communication.